Security

Just How Secure Is It?

e-Caisse offers you the best security currently available in a commercial environment. This means your privacy and confidentiality are assured. Any personal or transactional information transmitted between you and your Caisse Populaire is secure and cannot be read by anyone else. With e-Caisse the integrity of the information you send is guaranteed. Transactions and communications from Members are received without alteration.


How Is Security Achieved?

Access to our Member services and financial systems and databases is strictly managed. Technological and procedural systems are in place to ensure security is not breached. This includes physically securing all of our computer hardware and telecommunications systems. And just as you play a vital role in ensuring the security of your home and your possessions, you too share in the responsibility for the security of your Caisse Populaire Home Banking services.


What Are My Responsibilities?


Protect Your PIN

In order for us to ensure that only you are allowed access to your accounts, we need a unique way of knowing that it's you. Just as the key to your home protects unwanted entry, the Home Banking "key" - your Personal Identification Number(PIN) - ensures that only you can access your accounts. It is your responsibility that the "key" to your Caisse Populaire Home Banking services is protected. Please observe the following security practices:

  • Select a PIN that is easy for you to remember but difficult for others to guess.

  • Do not select a PIN that is easy to guess (such as 12345) or that is based on personal information (avoid your birth date, address, phone number, social insurance number, or similar information about your family or friends). Otherwise it makes it easy for someone who knows you to guess.

  • Do not select a part of your ATM "key" or another password.

  • Keep your PIN confidential.

  • Do not write your PIN number down or store it in a PC file. If you absolutely have to save it somewhere, ensure only you know its location.

  • Disable automatic password save features in your Internet browser and software that you use to access your Internet Service Provider.

  • Never disclose your PIN in a voice or e-mail and do not disclose it over the phone, especially cellular phones.

  • Do not share your PIN with anyone other than a joint account holder.

  • Do not permit anyone to observe you type in your PIN.

  • Change your PIN on a regular basis. We suggest every 90 - 120 days.

  • Contact your Caisse Populaire immediately if you suspect that someone has gained knowledge of your PIN.

  • Contact your Caisse Populaire immediately if you believe there are errors or omissions in your account.

To notify your Caisse Populaire of any loss, theft, misuse or unauthorized use, click here.

Protect The Information On Your PC

Your Caisse Populaire has provided a secure method for our Members to communicate with us. Once the information has reached your PC, it's up to you to protect it. You should:

  • Never leave your PC unattended while using our Home Banking Services. Always exit our Home Banking Services and your Internet browser if you step away from your PC.

  • Your Internet browser software may retain information you entered in the login screen and elsewhere until you exit the browser. Secure or erase files stored on your PC by your Internet browser so others cannot read them. Most Internet browsers store information in non-protected (unencrypted) files in the browser's cache to improve performance. The files remain there until they are erased. The files can be deleted using standard PC utilities or by using your browser feature to "empty" the cache. In Netscape Navigator 3.xx, this is available in the Options, Network, Cache screen. In Internet Explorer 5.xx this is available in the View, Internet Options, General Screen.

  • Disable automatic password save features in your Internet browser and software that you use to access your Internet Service Provider.

  • Install and use a quality anti-virus program.


Select A Browser That Provides The Most Protection

To access e-Caisse you will need an Internet browser that supports SSL 128-bit encryption, cookies and tables. We have chosen 128-bit encryption as our standard as it is the strongest publicly-available encryption protection today. On visual browsers, pages will generally look better if the browsers understand style sheets. Our pages look best when your monitor display settings are set to 800 x 600

Our Home Banking Services can be accessed by:

Note: For Mac users, minimum browser requirements are as follows;

  • 128-bit versions of Microsoft Internet Explorer: (5.5 or higher)

  • 128-bit versions of Netscape Navigator: (4.08 or higher)

  • 128-bit versions of Netscape Communicator: (4.7 or higher)


How Have We Met Our Responsibilities?

We ensure your personal and financial information is protected within our in-house Member service and financial systems and databases.

We ensure your personal and financial information is protected while in transit between your PC and our Home Banking Server through the use of industry standard security techniques which include Secure Socket Layers (SSL) and encryption.

Encryption ensures that information in transit between your PC and our Home Banking Server cannot be read (private and confidential) or changed (integrity). We ensure that only individuals who provide the correct PIN can access your account information.

For your protection, e-Caisse has been designed to lock your session automatically if there has been no activity for 10 minutes. Therefore if our system detects that you haven't provided any instructions or used the browser buttons to navigate within e-Caisse for 10 minutes, the session will automatically be locked and you will need to provide your Personal Access Code and Personal Identification Number again to conduct more transactions.

Our Home Banking System uses a technique called a "cookie" to maintain a connection with you. A cookie is a small amount of information, stored on your PC in an encrypted form, that is intermittently sent to and from our Home Banking Server.

The cookie provides us with information that enables us to ensure that each request for information really came from you and that we deliver the information only to you. The cookie also lets us know when to time-out your connection as explained above.


Automatic Disconnection

For your protection, e-Caisse has been designed to lock your session automatically if there has been no activity for 10 minutes. Therefore if our system detects that you haven't provided any instructions or used the browser buttons to navigate within e-Caisse for 10 minutes, the session will automatically be locked and you will need to provide your Personal Acces Code and Personal Identification Number again to conduct more transactions.


A Word About Internet E-mail

As discussed above, our Home Banking Services employ industry standard security techniques to ensure the security of your communication with us. Although we also provide the convenience of contacting us using standard Internet e-mail, it is important to remember that standard e-mail does not employ encryption and other security features. Since standard Internet e-mail does not guarantee confidentiality, we recommend that you not include private or confidential information in such communications.



© 2010 Caisse Financial Group | Security | Privacy