We’re pleased to introduce the new Member Communication Centre, your centralized hub for phone support. Designed to make it easier and faster to reach us, this improvement keeps the personalized, people-first service you value at the heart of every conversation—so you get the support you need, when you need it.

 

• We’ve introduced a centralized communication centre to make phone service even more efficient for Caisse members, building on the service you already expect from us. Our branch teams are still here for you in person.
  By centralizing phone support, we can dedicate even more attention to providing you with prompt, personalized service during your visits.
• Our branch teams are still here for you in person—by centralizing phone support, our branch teams can dedicate even more attention to providing you with prompt, personalized service during your visits.
• This upgrade brings us closer as one unified organization, allowing us to serve members more effectively by using the best tools available across our entire network.
• The new system offers great features like call-back options and real-time wait times to save you time.
• This change helps us delivering on our merger commitments, including offering bilingual service to all members.