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e–Caisse Login

Wire Transfers

A safe and secure way to sending or receiving money from around the world.

Spelling errors, or having the incorrect routing information may result in rejection of the wire and additional charges may be applied.

Because each country’s processing system is unique, we recommend that you visit any Caisse branch and the staff can help you send or receive your wire transfer correctly.

Receiving a Wire Transfer

When expecting a wire transfer, the sender will require very specific information such as your account number; correct spelling of your name and your physical address (box numbers are not acceptable).

Wires received in various currencies will be converted to Canadian dollars unless you have a US dollar account where wires can be sent directly into that account without being converted.

Due to the unique nature of each country’s processing system, it is best that you come to the branch so we can help you with the information required to make sure the wire is processed correctly.

NOTE: Wire transfers are subject to fees charged by the receiving financial institution, as well as any intermediary financial instructions. These fees are regulated by other institutions and will be debited from the funds being transferred.

Sending a Wire Transfer

When sending a wire transfer, the person receiving the wire will need to provide you with specific information about their account.

Every country’s processing system is different so it is best to come to your Caisse branch to ensure the wire will be sent correctly.

When discussing with a Caisse employee, please ensure that:

  • We have the most current information regarding your legal address (box numbers are not acceptable), occupation and your legal name
  • We have a valid copy of your identification on file (such as a driver’s license, passport)
  • Make sure you are aware of the service fees

Have your recipient provide you with all the following information, including specific routing information they will get from their financial institutions:

  • Account number
  • Account holder’s full name and legal address (no box numbers)
  • Phone number
  • Routing information or wire instruction information is required so the wire will reach the specific financial institution used by the recipient. Examples of routing instructions are SWIFT Code (Society for Worldwide Interbank Financial Telecommunication); IBAN (International Banking Account Number); and ABA number (American Bankers Association). The correct information is only available from the receiving institution and should be provided by the recipient.

NOTE: Intermediary institution service fees may be deducted, so confirm with the recipient that the total amount of the wire will cover any of these additional fees.

For a list of countries that accept international wires please contact a Caisse branch.