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COVID-19

Update COVID-19 : March 27, 2020

We are committed to caring for the health and well-being of our members and employees as well as playing a constructive role in supporting health officials by following their recommendations. We also recognize that now more than ever, our members turn to us for advice and support. We are here to help.   

Temporary closures to the public and reduced hours
Caisse is Here To Help
Ways to Bank
Caisse’s commitment to members and employees
Branch safety
Frequently asked questions
What you need to know

 

TEMPORARY CLOSURES TO THE PUBLIC AND REDUCED HOURS 

The impact of the COVID-19 pandemic has affected our ability to properly staff all our locations. For the safety of our members and employees, and in an effort to help flatten the curve, we have suspended public access to select branch locations (see below). Beginning March 30, we will be limiting public access to our open branches to Monday to Friday, 10am to 3pm.

All of our branches remain available to take calls Monday to Friday, 9am to 5pm.

These changes allow us additional time to sanitize our branches and manage our resources in order to ensure all our members have access to critical financial services. Our members continue to have access to our services through the following channels:

Caisse Mobile App
• Online banking via e-Caisse
• Telephone banking via Télé-Caisse
Caisse ATM
Credit Union Ding Free ATM
• By calling your local Branch

 

Here is the status of our 19 branches as of March 30, 2020.

BranchTelephoneAvailable by PhonePublic Access
Élie
204-353-2283 M-F: 9am to 5pm M-F: 10am to 3pm
Île-des-Chênes204-878-3765M-F: 9am to 5pm Closed to the public
La Broquerie204-424-5238M-F: 9am to 5pm Closed to the public
La Salle204-736-4341M-F: 9am to 5pm M-F: 10am to 3pm
Lorette 204-878-2791M-F: 9am to 5pm M-F: 10am to 3pm
Notre-Dame-de-Lourdes204-248-2332M-F: 9am to 5pm M-F: 10am to 3pm
St-Adolphe204-883-2258M-F: 9am to 5pm Closed to the public
St-Claude204-379-2332M-F: 9am to 5pm Closed to the public
St-François-Xavier204-864-2676M-F: 9am to 5pm Closed to the public
St-Georges204-367-8268M-F: 9am to 5pm M-F: 10am to 3pm
St-Jean-Baptiste204-758-3372M-F: 9am to 5pm M-F: 10am to 3pm
St-Laurent204-646-2382M-F: 9am to 5pm Mon: closed
T-F: 10am to 3pm
Sat: 9am to 12pm
St-Malo204-347-5533M-F: 9am to 5pm Closed to the public
St-Pierre204-433-7601M-F: 9am to 5pm M-F: 10am to 3pm
Ste-Agathe204-882-2345M-F: 9am to 5pm Closed to the public
Ste-Anne 204-422-8896 M-F: 9am to 5pm M-F: 10am to 3pm
Winnipeg - 875 rue Dakota St204-257-2400M-F: 9am to 5pm Closed to the public
Winnipeg - 36 boul Lakewood Blvd204-257-3360 M-F: 9am to 5pm M-F: 10am to 3pm
Winnipeg - 205 boul Provencher Blvd204-237-8874 M-F: 9am to 5pm M-F: 10am to 3pm

 

We believe these are the right steps to take to maintain essential financial services while also helping prevent the spread of the virus and supporting the well-being of our members and employees. As the situation continues to evolve rapidly, we remain committed to supporting you and keeping you informed.

 

CAISSE IS HERE TO HELP

Caisse understands that you may be facing some important financial challenges in the coming months. With the many things you have to worry about right now, let us help you with your finances. Caisse will work with you on an individual basis to provide flexible solutions to get through these challenges together. Call your local branch so we can tailor a program that works best for you.

 

Personal Mortgage & Loan Support:

If you have been negatively impacted financially by COVID-19, we will work with you to discuss your options and put in a plan that works best for you. Some options available are interest only or deferred payments for up to six months on your conventional and insured mortgages and personal loans. Please call your local branch for more details.

 

Commercial and Agricultural Mortgage & Loan Support:

If your business has been negatively impacted by COVID-19, we will work with you to assess your business needs and determine the best options to provide relief. Some options available are interest only or deferred payments for up to six months on your business or agricultural loans and mortgages. Contact your local branch so we can discuss the options best suited for your situation.

We also encourage our members to review all financial assistance options available to them through the Government programs. Please see the links below for your reference:

 

Business Support

Business Credit Availability Program

Resources for Canadian businesses: COVID-19 

Department of Finance – Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses 

Coronavirus Disease (COVID-19): Resources for Canadian Businesses

Work-Sharing Program – Temporary Special Measures 

What Canada’s Regional Development Agencies are Doing to Help Business During the COVID-19 Pandemic 
HTML – PDF version  

Canadian Chamber of Commerce – Pandemic Preparedness for Business  

Canadian Federation of Independent Business – keeping you and your employees safe

 

COVID-19 Economic Response Plan Announcements:  

Prime Minister announces more support for workers and businesses through Canada’s COVID-19 Economic Response Plan 

Canada’s COVID-19 Economic Response Plan 

 

WAYS TO BANK

Caisse remains committed to supporting you through all our various channels. Here are some ways to manage your finances instead of coming into a branch:

Caisse Mobile App
• Online banking via e-Caisse
• Telephone banking via Télé-Caisse
• Find the nearest Caisse ATM
• Find the nearest Credit Union Ding Free ATM
• Call your local Branch

If you do not currently have access to e-Caisse or Télé-Caisse, please contact your local branch.

Use these channels to:

• View your account details and transactions
• Send electronic money transfers
• Pay your bills
• Deposit cheques
• Withdraw cash

To see the complete list of functionalities, click here.

 

CAISSE’S COMMITMENT TO MEMBERS AND EMPLOYEES

Our priority is the safety and wellbeing of our members and employees and we are taking added precautions to keep everyone safe during the COVID-19 outbreak. Our branches and corporate office have incorporated added precautionary measures including enhanced hygiene protocols and changes to corporate policies. We will continue to follow the guidance of local and international health authorities to make informed decisions.

Following governmental guidelines, we have increased the frequency of cleaning, with daily disinfection of our branches and ATMs, and other high-traffic areas. We will continue to improve as needed. We have increased our use of virtual meeting technology and cancelled all non-essential meetings. We are restricting all employee business travel and monitoring all personal travel. We are practicing social distancing by avoiding direct contact and promoting a two-meter buffer zone. We are also encouraging our employees to work from home whenever possible. We are requiring employees to stay home if they are unwell or with symptoms.

 

BRANCH SAFETY

Some Branches have closed temporarily to the public, please view the table above for up to date information.

To protect yourself and others, please refrain from visiting a Caisse Branch if you are feeling unwell. We ask that you only enter a Caisse branch if you cannot conduct your transaction via another one of our channels.

When entering a branch you will be greeted by a Caisse employee that will ask screening questions to assess your needs and better direct you. We ask that you maintain a two-meter distance from others at all times in the branch.

We have increased cleaning and disinfecting frequently used surfaces such as desks and counters and frequently touched objects such as pens, computers, doorknobs, phones, light switches and surfaces using a recommended disinfectant spray.

 

FREQUENTLY ASKED QUESTIONS

Will COVID-19 affect member services or other services that Caisse provides to me or my business?

At this time, we are not experiencing disruptions to member services. However, please contact our advisors before going to one of our branches so that we can choose the best service method while following social distancing recommendations. And, of course, we encourage our members to use our online services which are safe, easy and available 24/7.

What about my travel insurance coverage?

If you purchased travel insurance with your Collabria Visa credit card, please visit the Desjardins Insurance website for coverage information.

Linkhttps://www.assurancevoyagedesjardins.ca/dsf/voyage-travel/pages/accueil-home.aspx  

 

WHAT YOU NEED TO KNOW

To find out about the latest information regarding COVID-19, click here to consult the Public Health Agency of Canada’s website.

 

Read here about the latest decisions being made by Caisse and the actions being taken relating to COVID-19.