fbpx
e–Caisse Login

COVID-19

Update COVID-19 : August 12, 2020

We are committed to caring for the health and well-being of our members and employees as well as playing a constructive role in supporting health officials by following their recommendations. We also recognize that now more than ever, our members turn to us for advice and support. We are here to help.   

*Update* Temporary closures to the public and reduced hours
Caisse is Here To Help
Support for Individuals
Support for Businesses
Canada Emergency Business Account (CEBA) – (Updated: August 12)
Caisse Collabria VISA Credit Cards
Ways to Bank
Caisse’s Commitment To Members and Employees
Branch Safety
Cyber Security
Frequently Asked Questions
What You Need To Know

 

A MESSAGE FROM THE CEO

We are living through unprecedented times. The Coronavirus pandemic has had a significant impact on us all. Not only is it a threat to our health and wellbeing, the virus is also having a devastating impact on many other fronts, be it our health care system, our economy, our work lives and our social interactions. However, it is in difficult times that communities come together and this crisis will be no different. By working together and supporting each other, we will overcome this challenge.

First off, I would like to join many others in thanking essential service personnel for their efforts. It is because of these brave and dedicated individuals that we continue to have excellent health care, food on our tables and most of the essential services we need in our daily lives. I would also like to extend a special thanks to our staff. We are able to continue serving our members because of our exceptional team of dedicated individuals.

We understand many individuals and businesses will be affected in the coming weeks and months. If you are experiencing financial hardship, we are here to support you. We have implemented some changes like easier access to short-term credit, temporary interest rate reductions on credit cards and payment deferral options, which give you more flexibility to support your cash flow needs. If you need assistance, call your advisor or your local branch and we will be pleased to assist you.

Because of the impacts Covid-19 has had on our personnel and the need for us all to do our part in flattening the curve, we have made several changes to our day-to-day operations. A select number of branches are temporarily closed to the public and our remaining branches now have reduced hours. For everyone’s safety, we have also implemented several other changes, such as regular cleaning of our branches and limiting how many members access the branch at one time. Safety is our top priority and we appreciate your understanding and patience during these unusual times.

At a time when our Government is asking us to physically distance ourselves from one another, we urge you to explore our online, mobile or telephone banking options. With the ability to pay bills, transfer funds, deposit cheques and manage your accounts from the comfort of your home, these are great options to protect yourself and others. Our staff is also available by phone to support you in any way we can. If you need help getting set up with online or mobile banking, simply call us. Our lending officers are also available by phone to support you with any credit needs.

When it comes to your deposits, you can rest easy as all deposits are 100% guaranteed by the Deposit Guarantee Corporation of Manitoba.

Finally, I want to emphasize there is no playbook for Covid-19. We must adapt to a very fluid and dynamic situation on a daily basis. As an organization, we must act prudently and make the best decisions we can with the information at hand, while always keeping our employees and members best interests top of mind. As the Covid-19 situation continues to evolve, we will post updates and relevant information and links on our website. You can stay informed by visiting Caisse.biz.

Stay safe and healthy!

Joël Rondeau, CEO

 

TEMPORARY CLOSURES TO THE PUBLIC AND REDUCED HOURS 

The impact of the COVID-19 pandemic has affected our ability to properly staff all our locations. For the safety of our members and employees, and in an effort to help flatten the curve, we have suspended public access to select branch locations (see below).

These changes allow us additional time to sanitize our branches and manage our resources in order to ensure all our members have access to critical financial services. Our members continue to have access to our services through the following channels:

Caisse Mobile App
• Online banking via e-Caisse
• Telephone banking via Télé-Caisse
Caisse ATM
Credit Union Ding Free ATM
• By calling your local Branch

 

Here is the status of our 19 branches as of July 8, 2020.

BranchTelephoneAvailable by PhonePublic Access
Élie
204-353-2283 M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Île-des-Chênes204-878-3765M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
La Broquerie204-424-5238M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
La Salle204-736-4341M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Lorette 204-878-2791M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Notre-Dame-de-Lourdes204-248-2332M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
St-Adolphe204-883-2258M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
St-Claude204-379-2332M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
St-François-Xavier204-864-2676M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
Closed to the public
St-Georges204-367-8268M - T: 9 am to 4:30 pm
W: closed
T - F: 9 am to 4:30 pm
M - T: 10 am to 4 pm
W: Closed
T - F: 10 am to 4 pm
St-Jean-Baptiste204-758-3372M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
St-Laurent204-646-2382M: Closed
T- W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
Sat: 9 am to 12 pm
M: Closed
T - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Sat: 9 am to 12 pm
St-Malo204-347-5533M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
St-Pierre204-433-7601M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Ste-Agathe204-882-2345M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Ste-Anne 204-422-8896 M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Winnipeg - 875 rue Dakota St204-257-2400M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Winnipeg - 36 boul Lakewood Blvd204-257-3360 M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm
Winnipeg - 205 boul Provencher Blvd204-237-8874 M - W: 9 am to 4:30 pm
T - F: 9 am to 5 pm
M - W: 10 am to 4 pm
T - F: 10 am to 5 pm

 

We believe these are the right steps to take to maintain essential financial services while also helping prevent the spread of the virus and supporting the well-being of our members and employees. As the situation continues to evolve rapidly, we remain committed to supporting you and keeping you informed.

 

CAISSE IS HERE TO HELP

Caisse understands that you may be facing some important financial challenges in the coming months. With the many things you have to worry about right now, let us help you with your finances. Caisse will work with you on an individual basis to provide flexible solutions to get through these challenges together. Call your local branch so we can tailor a program that works best for you.

 

SUPPORT FOR INDIVIDUALS

Personal Mortgage & Loan Support:

If you have been negatively impacted financially by COVID-19, we will work with you to discuss your options and put in a plan that works best for you. Some options available are interest only or deferred payments for up to six months on your conventional and insured mortgages and personal loans. Please call your local branch for more details.

 

Direct Deposit

Caisse members are able to register for CRA Direct Deposit as a way to receive the Canada Emergency Response Benefit (CERB). Eligible members can apply for CERB through the Government of Canada. Members who are already registered for CRA Direct Deposit will not need to register again and only need to apply for CERB online. For questions and information about CERB, please visit the Government of Canada’s website.
Canada Emergency Response Benefit (CERB) with CRA

 

SUPPORT FOR BUSINESSES

Commercial and Agricultural Mortgage & Loan Support:

If your business has been negatively impacted by COVID-19, we will work with you to assess your business needs and determine the best options to provide relief. Some options available are interest only or deferred payments for up to six months on your business or agricultural loans and mortgages. Contact your local branch so we can discuss the options best suited for your situation.

We also encourage our members to review all financial assistance options available to them through the Government programs. Please see the links below for your reference:

 

Canada Emergency Business Account (CEBA) – (Updated: August 12)

CEBA provides much needed credit for small businesses to pay for immediate operating costs such as payroll, rent, utilities, insurance, property tax, or debt service. It is 100 per cent funded by the Government of Canada.

  • Available for small businesses and not-for-profits
  • Offers interest-free access to credit facilities, up to $40,000
  • If the loan is repaid by December 31, 2022, 25 per cent (up to $10,000) will be forgiven.
  • If the loan is not repaid by December 31, 2022, the remaining balance will be converted to a three-year term loan at 5 % interest.

Please be advised the CEBA loan program is scheduled to end on August 31st, 2020. In order to ensure your application can be processed in time to meet this deadline, we will only be accepting applications until the end of business day on August 27th, 2020.

 

Important links:

Business Credit Availability Program – Government of Cananda site

Business Credit Availability Program – EDC site

Business Credit Availability Program – BDC site

Resources for Canadian businesses: COVID-19 

Canada Emergency Wage Subsidy Program (CEWS)

Canada Emergency Commercial Rent Assistance (CECRA)

Province of Manitoba GAP Assistance

Department of Finance – Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses 

Coronavirus Disease (COVID-19): Resources for Canadian Businesses

Work-Sharing Program – Temporary Special Measures

What Canada’s Regional Development Agencies are Doing to Help Business During the COVID-19 Pandemic 
HTML – PDF version

Canadian Chamber of Commerce – Pandemic Preparedness for Business  

Canadian Federation of Independent Business – keeping you and your employees safe

 

COVID-19 Economic Response Plan Announcements:  

Prime Minister announces more support for workers and businesses through Canada’s COVID-19 Economic Response Plan

Canada’s COVID-19 Economic Response Plan 

 

CAISSE COLLABRIA VISA CREDIT CARDS

Minimum Payment Deferrals & Temporary Interest Rate Reduction

• Qualifying personal and commercial cardholders can apply for our Temporary COVID-19 Financial Relief Program payment deferral could also quality for a temporary interest rate reduction to 10.9% on purchases and cash advances for up to 3 months. This offer may be extended for up to an additional 3 months if the cardholder continues to qualify for our Financial Relief Program (up to a total of 6 months). Cardholder eligibility and qualifying period will be assessed on a case by case basis.

Cardholders can call Collabria’s Contact Centre at 1-855-341-4643 to request Temporary Financial Relief support. Like other contact centres, we are receiving a high volume of calls from cardholders needing our assistance. We expect that call wait times may increase with the launch of this new relief measure and we thank you for your patience as we ensure we take the time we need to support all of our cardholders during this difficult time.

Caisse Credit Cards are provided by Collabria, please view their Frequently Asked Questions (FAQ’s) which include information on a variety of related topics.

 

WAYS TO BANK

Caisse remains committed to supporting you through all our various channels. Here are some ways to manage your finances instead of coming into a branch:

Caisse Mobile App
• Online banking via e-Caisse
• Telephone banking via Télé-Caisse
• Find the nearest Caisse ATM
• Find the nearest Credit Union Ding Free ATM
• Call your local Branch

If you do not currently have access to e-Caisse or Télé-Caisse, please contact your local branch.

Use these channels to:

• View your account details and transactions
• Send electronic money transfers
• Pay your bills
• Deposit cheques
• Withdraw cash

To see the complete list of functionalities, click here.

 

CAISSE’S COMMITMENT TO MEMBERS AND EMPLOYEES

Our priority is the safety and wellbeing of our members and employees and we are taking added precautions to keep everyone safe during the COVID-19 outbreak. Our branches and corporate office have incorporated added precautionary measures including enhanced hygiene protocols and changes to corporate policies. We will continue to follow the guidance of local and international health authorities to make informed decisions.

Following governmental guidelines, we have increased the frequency of cleaning, with daily disinfection of our branches and ATMs, and other high-traffic areas. We will continue to improve as needed. We have increased our use of virtual meeting technology and cancelled all non-essential meetings. We are restricting all employee business travel and monitoring all personal travel. We are practicing social distancing by avoiding direct contact and promoting a two-meter buffer zone. We are also encouraging our employees to work from home whenever possible. We are requiring employees to stay home if they are unwell or with symptoms.

 

BRANCH SAFETY

Some Branches have closed temporarily to the public, please view the table above for up to date information.

To further assist with our physical distancing efforts and for the safety of our members and employees, we will be limiting the number of members allowed inside our branches at one time. The number will vary per branch. Once the maximum has been reached, members will be asked to wait outside. We strongly encourage all members to use our online channels to manage their finances. Please contact your branch if you require assistance or have questions regarding our online channels.

To protect yourself and others, please refrain from visiting a Caisse Branch if you are feeling unwell. We ask that you only enter a Caisse branch if you cannot conduct your transaction via another one of our channels.We reserve the right to refuse service to members who can do their banking online or at an ATM, are feeling ill, or should be self-isolating.

When entering a branch you will be greeted by a Caisse employee that will ask screening questions to assess your needs and better direct you. We ask that you maintain a two-meter distance from others at all times in the branch.

We have increased cleaning and disinfecting frequently used surfaces such as desks and counters and frequently touched objects such as pens, computers, doorknobs, phones, light switches and surfaces using a recommended disinfectant spray.

 

CYBER SECURITY

Cybercriminals have been using the uncertainty of the COVID-19 pandemic to launch phishing attacks and various other scams. As the public continues to seek out information on the disease, cybercriminals will increasingly try to exploit public fears with targeted attacks. This type of scam includes:

  • Medical Advice Emails
  • Corporate Policy Emails
  • Business Email Compromise
  • Fake Deceptive Online Ads
  • Malicious Email Campaigns
  • Questionable Offers
  • Fraudulent Charities Requests
  • Cleaning Services
  • Spoofed Government, Healthcare or Research Information

 

Protect yourself from this scam by only using trusted resources for information related to COVID-19 and go directly to their site.

Canadian Centre for Cyber Security – Cyber Hygiene for COVID-19

 

FREQUENTLY ASKED QUESTIONS

Will COVID-19 affect member services or other services that Caisse provides to me or my business?

At this time, we are not experiencing disruptions to member services. However, please contact our advisors before going to one of our branches so that we can choose the best service method while following social distancing recommendations. And, of course, we encourage our members to use our online services which are safe, easy and available 24/7.

What about my travel insurance coverage?

If you purchased travel insurance with your Collabria Visa credit card, please visit the Desjardins Insurance website for coverage information.

Linkhttps://www.assurancevoyagedesjardins.ca/dsf/voyage-travel/pages/accueil-home.aspx  

 

WHAT YOU NEED TO KNOW

To find out about the latest information regarding COVID-19, click here to consult the Public Health Agency of Canada’s website.

 

Read here about the latest decisions being made by Caisse and the actions being taken relating to COVID-19.