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e–Caisse Login

COVID-19

Updated: January 7, 2022
Due to COVID-19-related staffing shortages, the wait times in our branches or by telephone may be longer than usual. Whenever possible, please consider using alternative banking methods such as:

Caisse Mobile App
• Online banking via e-Caisse
• Telephone banking via Télé-Caisse
• Find the nearest Caisse ATM
• Find the nearest Credit Union Ding Free ATM

We kindly thank you for your patience and understanding.

 
We are committed to caring for the health and well-being of our members and employees as well as playing a constructive role in supporting health officials by following their recommendations.

For everyone’s safety, Caisse members, employees and other patrons are required to wear masks to enter our branches. We are also following the Manitoba Health recommendations and ask that members and staff maintain physical distancing of two metres (six feet) and that members not visit the branch if feeling ill or should be self-isolating.

Caisse understands that you may be facing some important financial challenges in the coming months. With the many things you have to worry about right now, let us help you with your finances. Caisse will work with you on an individual basis to provide flexible solutions to get through these challenges together. Call your local branch so we can tailor a program that works best for you.

We’re here to help.

 

  
Updated November 12, 2020.
BranchHours
Élie
204-353-2283
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
Île-des-Chênes
204-878-3765
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
* Closed for lunch from
12:30 pm - 1:30 pm
La Broquerie
204-424-5238
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
La Salle
204-736-4341
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
Lorette
204-878-2791
M - W: 9 am to 4 pm
T - F: 9 am to 5 pm
Notre-Dame-de-Lourdes
204-248-2332
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
St-Adolphe
204-883-2258
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
St-Claude
204-379-2332
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
St-François-Xavier
204-864-2676
M: Closed
T - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
Sat: 9 am to 12 pm
St-Georges
204-367-8268
M - T: 9 am to 4 pm
W: Closed
T: 9 am to 5 pm
F: 9 am to 4 pm
* Closed for lunch from
1:00 pm - 2:00 pm
St-Jean-Baptiste
204-758-3372
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
St-Laurent
204-646-2382
M: Closed
T - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
Sat: 9 am to 12 pm
St-Malo
204-347-5533
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
St-Pierre-Jolys
204-433-7601
M - W: 9 am to 4 pm
T - F: 9 am to 5 pm
Ste-Agathe
204-882-2345
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
* Closed for lunch from
12:30 pm - 1:30 pm
Ste-Anne
204-422-8896
M - W: 9 am to 4 pm
T: 9 am to 5 pm
F: 9 am to 4 pm
Winnipeg
875 rue Dakota St

204-257-2400
M - W: 9:30 am to 4:30 pm
T: 9:30 am to 5:30 pm
F: 9:30 am to 4:30 pm
Winnipeg
36 boul Lakewood Blvd

204-257-3360
M - W: 9:30 am to 4:30 pm
T: 9:30 am to 5:30 pm
F: 9:30 am to 4:30 pm
Winnipeg
205 boul Provencher Blvd

204-237-8874
M - W: 9:30 am to 4:30 pm
T: 9:30 am to 5:30 pm
F: 9:30 am to 4:30 pm
Caisse remains committed to supporting you through all our various channels. Here are some ways to manage your finances instead of coming into a branch:

Caisse Mobile App
• Online banking via e-Caisse
• Telephone banking via Télé-Caisse
• Find the nearest Caisse ATM
• Find the nearest Credit Union Ding Free ATM
• Call your local Branch(Due to COVID-19-related staffing shortages, telephone wait times may be longer than usual.)

If you do not currently have access to e-Caisse or Télé-Caisse, please contact your local branch.

Use these channels to:

• View your account details and transactions
• Send electronic money transfers
• Pay your bills
• Deposit cheques
• Withdraw cash

To see the complete list of functionalities, click here.


 
Personal Mortgage & Loan Support:

If you have been negatively impacted financially by COVID-19, we will work with you to discuss your options and put in a plan that works best for you. Some options available are interest only or deferred payments for up to six months on your conventional and insured mortgages and personal loans. Please call your local branch for more details.

Direct Deposit

Caisse members are able to register for CRA Direct Deposit as a way to receive the Canada Emergency Response Benefit (CERB). Eligible members can apply for CERB through the Government of Canada. Members who are already registered for CRA Direct Deposit will not need to register again and only need to apply for CERB online. For questions and information about CERB, please visit the Government of Canada’s website.
Canada Emergency Response Benefit (CERB) with CRA

What about my travel insurance coverage?

If you purchased travel insurance with your Collabria Visa credit card, please visit the Desjardins Insurance website for coverage information.

Link: https://www.assurancevoyagedesjardins.ca/dsf/voyage-travel/pages/accueil-home.aspx


 
Commercial and Agricultural Mortgage & Loan Support:

If your business has been negatively impacted by COVID-19, we will work with you to assess your business needs and determine the best options to provide relief. Some options available are interest only or deferred payments for up to six months on your business or agricultural loans and mortgages. Contact your local branch so we can discuss the options best suited for your situation.

We also encourage our members to review all financial assistance options available to them through the government programs. Please see the links below for your reference:

Business Credit Availability Program – Government of Cananda site
Business Credit Availability Program – EDC site
Business Credit Availability Program – BDC site
Resources for Canadian businesses: COVID-19
Canada Emergency Wage Subsidy Program (CEWS)
Canada Emergency Commercial Rent Assistance (CECRA)
Province of Manitoba GAP Assistance
Department of Finance – Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses
Coronavirus Disease (COVID-19): Resources for Canadian Businesses
Work-Sharing Program – Temporary Special Measures
What Canada’s Regional Development Agencies are Doing to Help Business During the COVID-19 Pandemic: HTMLPDF version
Canadian Chamber of Commerce – Pandemic Preparedness for Business
Canadian Federation of Independent Business – keeping you and your employees safe


COVID-19 Economic Response Plan Announcements:

Prime Minister announces more support for workers and businesses through Canada’s COVID-19 Economic Response Plan
Canada’s COVID-19 Economic Response Plan



Our priority is the safety and wellbeing of our members and employees and we are taking added precautions to keep everyone safe during the COVID-19 outbreak. Our branches and corporate office have incorporated added precautionary measures including enhanced hygiene protocols and changes to corporate policies. We will continue to follow the guidance of local and international health authorities to make informed decisions.

To further assist with our physical distancing efforts and for the safety of our members and employees, we will be limiting the number of members allowed inside our branches at one time. The number will vary per branch. Once the maximum has been reached, members will be asked to wait outside. We strongly encourage all members to use our online channels to manage their finances. Please contact your branch if you require assistance or have questions regarding our online channels.

To protect yourself and others, please refrain from visiting a Caisse Branch if you are feeling unwell. We ask that you only enter a Caisse branch if you cannot conduct your transaction via another one of our channels.We reserve the right to refuse service to members who can do their banking online or at an ATM, are feeling ill, or should be self-isolating.


Cybercriminals have been using the uncertainty of the COVID-19 pandemic to launch phishing attacks and various other scams. As the public continues to seek out information on the disease, cybercriminals will increasingly try to exploit public fears with targeted attacks. This type of scam includes:

• Medical Advice Emails
• Corporate Policy Emails
• Business Email Compromise
• Fake Deceptive Online Ads
• Malicious Email Campaigns
• Questionable Offers
• Fraudulent Charities Requests
• Cleaning Services
• Spoofed Government, Healthcare or Research Information

Protect yourself from this scam by only using trusted resources for information related to COVID-19 and go directly to their site.

Canadian Centre for Cyber Security – Cyber Hygiene for COVID-19


 

To find out about the latest information regarding COVID-19, click here to consult the Public Health Agency of Canada’s website.

Read here about the latest decisions being made by Caisse and the actions being taken relating to COVID-19.