IS INTERAC® E-TRANSFER SECURE?
Your money does not travel by email or text message – only notifications and instructions do. Your financial institution and the recipient’s financial institution exchange the funds using established and secure banking procedures with multiple layers of security:
- Encryption technology
- Confidential user IDs and passwords issued by financial institutions
- Secure login process
- Secure question and answer to ensure only the intended recipient receives the money
No personal financial information is shared between the sender and the recipient.
The sender must also create a security question and answer that only the recipient knows in order to ensure that only the intended recipient receives the money.
PROTECT YOURSELF AGAINST E-TRANSFER FRAUD
Here are key things to note when you receive an e-Transfer:
The text message notification should always be received from +1 00001 with text: INTERAC e-Transfer: (name of sender) sent you money.
The email notification should always be received from email@example.com with subject line: INTERAC e-Transfer: (name of sender) sent you money.
If the notification does not originate from firstname.lastname@example.org or it comes from someone you don’t know and you suspect it may be fraudulent, do not respond or click any links. Forward the email to email@example.com.
It is always a good practice to contact the sender directly to confirm that he/she sent you an e-Transfer prior to accepting the money.
If you are notified that someone has received an e-Transfer that you did not send, immediately change your PIN in e-Caisse and contact your branch.
Click here for important information concerning e-Transfer fraud.