fbpx
e–Caisse Login

WHAT IF THE MONEY I SENT IS NOT DEPOSITED?

If the recipient has not picked up the e-Transfer, you can resend the notice by clicking Resend Notice beside the transfer status on the Pending INTERAC® e-Transfers page.

The recipient has 30 days after the date sent to accept the e-Transfer.
If the receiver does not accept the e-Transfer within 30 days, the transaction will expire and notification will be sent to the sender. The sender then has 30 days to cancel the transaction to reclaim their funds minus the service charge. (See Cancelling an e-Transfer)

If the sender does not cancel the transaction within the allowed timeframe, INTERAC® will cancel the transaction and the money be returned to the sender (minus the fee) within 7 days.